Refund Policy

Effective date: [Insert Date]

Thank you for shopping with Kallai Media. We strive to ensure your complete satisfaction with your purchase. If you are not fully satisfied with your purchase, please review our refund policy below.

1. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The request for a refund must be made within [number] days from the date of purchase.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (e.g., receipt or order confirmation) is required.

2. Non-Refundable Items

Some items are not eligible for a refund, including:

• Items that have been used or altered from their original condition.
• Items purchased on sale or with a discount.
• Digital products or services once accessed or downloaded.

3. Refund Process

To request a refund, please follow these steps:

• Contact our customer service team at contact@kallaimedia.com with your order details and reason for the refund.
• Return the item to us at the address provided in your return instructions.
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within [number] days.

4. Exchanges

If you need to exchange an item, please follow the same process as outlined above for refunds. You may also need to pay for return shipping unless the exchange is due to an error on our part.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount, unless the return is due to an error on our part.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Kallai Media
Email: contact@kallaimedia.com
Address: [Insert Address]